Return & Exchange Policy

We want you to be completely satisfied with your shopping experience at our platform. Please read our return and exchange guidelines below: 1. Eligibility for Returns & Exchanges Items can be returned or exchanged within 7 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it, along with all tags and invoices. Certain promotional items or specific products may be marked as non-returnable at the time of purchase. 2. How to Initiate a Return or Exchange Go to your account orders section, select the item you wish to return or exchange, and submit your request. Alternatively, you can contact our customer support team with your order details. 3. Refunds for Returned Items Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed promptly and credited back to your original payment method or stored as savings credits in your account wallet. Any earned reward points or promotional discounts used during the purchase will also be securely restored to your account. 4. Shipping Costs for Returns If the return is due to an error on our part (e.g., defective, damaged, or wrong item delivered), we will bear the return shipping costs. For other return requests, shipping charges may apply as per our standard policy.